TFC considers it our greatest responsibility to provide exceptional customer service. The quantity of unique services we provide places this agency in a position that affects an extremely broad range of economic activity. The manner in which we service our customers and discharge our responsibilities not only impacts the operations of private enterprises and governmental entities, but also significantly affects how people perceive government. TFC is determined to become a model agency by not only meeting, but by exceeding the expectations of our customers.
Our employees are dedicated to providing quality service in a timely manner. Every employee is accountable for ensuring favorable results are achieved for each of our customers.
We welcome your comments and suggestions.
TFC values our customer's input. Please contact us at:Texas Facilities Commission
Customer Service Survey Process
The TFC is extremely excited about our on-line Customer Service Survey! We encourage customers to visit our Customer Service Survey and rate our services. Our customers set our service standard by their on-line survey responses.
All customers will have the opportunity to respond to specific services. Upon request of a service, customers will receive a friendly reminder to visit our on-line site and provide their feedback on the service once it is complete.
For your information, information collected, assembled, or maintained by or for the TFC under a law or ordinance or in connection with the transaction of official business of the Commission is considered public information.
We thank you for accessing our web site and sincerely hope the information we provide will be helpful.
TFC Customer Service Resolution Process:
If you feel you have a customer service issue, it is our commitment for the Division Director or designee to respond to you on or before 10 working days. If a resolution is not possible within 10 working days, the written response to the customer shall indicate when the Director expects to provide a resolution. The CSR shall be provided with a copy of all correspondence regarding the customer complaint. If the Division Director fails to provide the initial response in a timely manner, the CSR will notify the appropriate Deputy Executive Director.
The formal complaint process is not intended to supplant the current processes that have been and will continue to be utilized as a means for the Commission's customer agencies to receive information and resolve issues.